Be specific; pick the segment you know best and are motivated to help
Problem
One “hair-on-fire” problem; top-5 priority for that customer
Competition
Three kinds: direct, substitutes (e.g., spreadsheets), and “do nothing”
Advantages
Capability, Insight, Motivation (C-I-M). Combine into a unique edge you can leverage now
Get real about competition
“No competition” is a negative signal; switching to you must be worth the pain
Anchor on the 800-pound gorilla (e.g., Slack vs email) for clearer positioning
Nike x Jordan story: outmaneuver by reframing differentiators (signature shoe + revenue share)
Differentiation makes products click
Classic scales
Examples
Slow ↔ Fast
“Fast is better than slow”
Hard ↔ Easy
“Just a link” vs install, onboarding friction
Expensive ↔ Affordable
Clear ROI, time-to-value
Siloed ↔ Integrated
Works with tools users already have (Slack, email, calendar)
One-size ↔ Focused
Specific JTBD for a specific user
Create custom scales where you can be radically better
Plot you and competitors; if you’re only slightly better, keep iterating
Two-by-two: pick the two most powerful differentiators; aim to be alone in the top-right; push others into “Loserville”
Principles to speed decisions
Derive 2 values from your differentiators (boil to one word each) + 1 “do no harm” guardrail
Turn values into practical principles (advice to a new teammate) that reinforce differentiation
Example style (Google): “Focus on the user,” “Do one thing really well,” “Fast is better than slow”
Day 2: Options before commitment
Generate 4–7 alternative approaches (not just your pet idea)
One-page summaries per option:
What it is
Why good
How it might work (simple sketch)
Risks/open questions
Label each with positive criteria (e.g., “works offline,” “large audience,” “easy to build”)
Magic lenses (evaluate options)
Lenses: Customer (value), Pragmatic (feasible now), Growth (distribution), Money (unit economics), Differentiation; add custom lenses (e.g., “works in the middle of nowhere”)
The decider (or domain owner) places each option on each lens scale
Pick a top bet + 1–2 backups; you’ll test the top bet first
Founding hypothesis template
If we help [customer] solve [problem] with [solution], they will choose it over [gorilla + key competitors] because our solution is [two clear differentiators].
Examples
Gmail: If we help tech enthusiasts solve overflowing inboxes with Google data center power, they will choose it over Outlook, Hotmail, and Yahoo because our solution is high-capacity and searchable.
Slack: If we help teams solve communication with searchable chat, they’ll choose it over email because it’s fun and boosts teamwork.
Google Meet: If we help teams in different locations solve remote meetings with just-a-link video, they’ll choose it over Skype and Tandberg because it’s fast and easy to connect.
Benchmarks and pacing
Timebox the workshop: ~2–4 hours per half-day; total ≤ 8 hours
Differentiation bar: aim for “10x” on two axes that customers care about
Post-workshop: run weekly design sprints (prototype → user tests → iterate hypothesis)
Selected Q&A highlights
Topic
Takeaway
Two co-founders only?
Add 1–2 outsiders (advisor/friend) to avoid tunnel vision; still assign a decider
Jargon vs clarity
Investors won’t speak your domain language; use plain English
Competitor mashups
Include substitutes and DIY stacks (spreadsheets + email + Zapier)
Feature parity first?
Don’t. Start differentiated. Deliver the “sh***iest manual” version of your wedge to test willingness-to-switch
Apply sprint to a single feature?
Yes. Scale the process to 60–90 minutes for sub-problems
PM methods (Agile/Scrum/etc.)
Use whatever accelerates build–learn loops; optimize time-to-learning
8-week execution template (fill this in)
Track
Baseline (now)
2-week goal
Weekly target
Success criteria
Customer
ICP defined; interview pipeline
10+ interviews; validate top-5 problem
5–10 interviews/week
Clear #1 problem; quotes that map to hypothesis
Differentiation
Draft 2×2 + principles
Alone in top-right on two axes
Revisit weekly with learnings
Users echo your two differentiators back to you
Solution
3–5 option summaries
Select top bet + backups via lenses
1 design sprint/week
Users complete golden path; fewer manual patches
Distribution
Channels, gorilla identified
1 landing + 2 value-prop variants
2–3 tests; 10–20 outreach calls
CTR/conv to call/waitlist/preorder hit target
Monetization
Pricing hypothesis
LOIs/preorders or paid pilots
5 pricing conversations/week
Willingness to pay; trial→paid rate meets threshold
Practical metrics you can choose
Activation: time-to-value, task completion of golden path, “very disappointed” %, qualitative love quotes
Differentiation: user repeats your two differentiators unprompted